Career Opportunities: Scheduling & Suitability Manager (17135)

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Summary Salary: Competitive plus great benefits Grade: 3B Reporting Line: Senior Onboarding Manager Contract Type: 12 month Secondment Location: Bolton/Hybrid Closing Date: 7th May 2024 What to expect The role is responsible for managing the...

Summary

Salary: Competitive plus great benefits  
Grade: 3B
Reporting Line: Senior Onboarding Manager  
Contract Type: 12 month Secondment 
Location: Bolton/Hybrid 
Closing Date: 7th May 2024

What to expect

The role is responsible for managing the teams that have responsibility for taking potential new Postmasters through the Suitability Assessments process as well as the scheduling of training and support for all our postmasters. You will have direct line management responsibility for two teams of four which will include acting as an escalation point of contact as well as maintaining and updating process controls. 


You will ensure all policies are being followed by the teams as well as quality assuring and signing off on all Suitability Assessments. You will be accountable for workload allocation, performance management and producing weekly reports for key stakeholders across the wider business. 


Quality performance monitoring and reporting skills are key for this role as is the need for continuous improvement to ensure the team deliver a high quality timely service. Ultimately the role is responsible for putting the postmaster front of mind and central to what we do.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:


•  Up to 10% on target bonus opportunity
•  25 days annual leave that increases with tenure 
•  Generous pension contribution
•  Access to Benenden Healthcare 
•  Life assurance
•  Income protection after 12 months service
•  Full support from our employee assistance programme and access to our employee benefits platform 
•  Ever-evolving learning and development opportunities 


Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

To be successful in this role, you will need to have a proven track record of strong leadership and people management skills and the ability to work independently. Ideally you will also have:


•  A passion for developing and motivating people 
•  Strong computer literacy including Microsoft packages 
•  Experience working on Projects and be strategically minded 
•  Strong stakeholder engagement skills 
•  Good knowledge of Post Office and our systems 

About us

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.


Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.

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