Product Owner

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We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

JOB TITLE: Product Owner – Insurance, Pensions and Investments
LOCATION(S): Edinburgh
HOURS: Full time (5 days, 35 hours)
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Edinburgh office location

About this opportunity

Do you want to be at the forefront of delivering transformational change to our Workplace Pension customers? Lloyds Banking Group is on a mission to build the bank of the future, and we need your help to do it!

The Product Owner role is one of several POs in IP&I Workplace Platform focussed on shaping and developing the roadmap for the Employer Lab who, in conjunction with our Architectures and Design specialists, Propositions & Operations partners as well as the IT Team to shape and develop the products to achieve maximum customer value.

The Employer Lab is responsible for facilitating pension admin for c20,000 pension schemes and c2.2M employee policies with assets in excess of £90bn, and we have ambitious growth targets.

Your accountabilities will include:

• Own and develop a product backlog which contains a number of features, journeys, and technology components.
• Deliver the release of incremental value within an overall product, with the primary aim of delivering value to customers and partners by ensuring the team focuses on the right priorities.
• Shape the Product and roadmap, and prioritise the product backlog against customer and business value, working with the Team PO to break down features into stories.
• Work with a team of Customer Journey Managers to understand how our journeys are being used by customers and prioritise delivering maximum value.
• Reporting to the Lab Business Product Owner, you'll support the Workplace Platform focuses of Being a Scale Provider, Continually Re-Inventing for Customers, and Delivering Personalised Experiences for Customers.
• Accountable for Product change governance (e.g., CMIA/SPFIA) and Business Readiness activities (e.g. training and comms, testing and readiness for implementation).

Why Lloyds Banking Group?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What we'll need from you:

• Product Ownership - Ownership of a backlog supported by multiple teams. Deliver simple and complex product changes and responsible for its success/failure. Use experience to prioritise work and manage backlog efficiently and demonstrates a good level of domain knowledge.
• Customer Centricity - A customer and culture first approach. Promote value of customer outcomes with team and peers and ensures work efforts achieve these. Anticipate customer’s needs and uses customer input and steer to present targeted, integrated, and outcome-focused solutions and opportunities.
• Product Delivery - Lead improvements on product development process and delivery using new methodology, techniques, tools, etc. Shape the direction for cross-functional teams to deliver products in innovative delivery methods.
• Leadership & Culture - Apply experience in cultural change initiatives to support various agendas in the Bank (e.g., feedback culture). Understand the main barriers to changing culture and the criticality of leadership buy-in.
• Business Understanding: A knowledge of the Workplace Pensions business with the ability to understand the market position and how to make the trade offs required to prioritise the right value sequence.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.