Customer Service Officer - Faire (2108) - CNS04652

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Customer Service Officer, Faire (2108)

37 hours per week, Permanent post

£27,243 to £28,323 per annum (inclusive of £2,742 Distant Islands Allowance per annum)

The Customer Services Officer - Faire will be part of the Comhairle’s Customer Service Team responsible for providing a high-quality service on behalf of the Comhairle.

Officers based at Faire provide the community alarm service for members of the community who may require emergency assistance. The Officer will be expected to respond to calls with the minimum of delay, to accurately determine caller’s needs, and where appropriate, to make immediate contact with relatives, identified contact persons, or professional agencies such as the General Practitioners, Police, Fire or Ambulance.

You should have experience of dealing with the public and experience of handling high call volumes.  It is essential that you have Standard Grade English and Mathematics (or equivalent).

You will be required to ensure that offices are covered during normal working hours, including working on a rota basis.

Salary for the above post is inclusive of Distant Islands Allowance.  Appointment to the post will be on the first point of grade.

Please see attached 'Job Description & Person Specification ' for further information.

Closing Date: Monday 20 May 2024